If you love listening to audiobooks you know there is nothing worse than wasting your monthly credit on a book that’s just not to your liking. It could be the book, the subject or the narration. Sometimes it’s just bad. Audible is one of few audiobook service that has a refund policy. In this article, we take a closer look at Audible’s Great Listen Guarantee and give you the lowdown on how many books you can exchange on Audible.

What’s the Audible Great Listen Guarantee?

You can return books purchased on Audible or exchange them within twelve months. You can return any book that you haven’t finished reading, partial read or completely read to Audible. That’s right, you can return a book that you have finished reading!

Is there a limit to how many Audible books are you allowed to return? What is the limit on how many Audible books you can return?

The site states that active members are not subject to any restrictions other than having the book bought in the previous year. The actual book exchanges or returns are not reported. This is strange.

Audible may end the members’ ability to take advantage of this return benefit if there is suspicion that it has been misused. To return any book, contact Customer Service immediately. I think it’s safe to assume that Audible monitors the frequency and reason for returns so that you can be sure that your return is legitimate. 

How do I return a book to Audible?

This can be done only on the website (desktop, mobile), and not via the app.

1. Visit the Audible website
2. After logging in, click the account details link under your name.
3. Next, go to the Purchase History
4. You’ll see a list of all the audiobooks you’ve purchased. Click the “Return Title” button next to the title you want to return.
5. Choose the reason you want to return, and then confirm your decision.

Just a friendly reminder here, if you are unable to return a book for any reason, it will say “Not Eligible for Return”. You will have to contact Customer Service to find out why as Amazon says that “Only a certain number of titles can be returned using the online tool.”

It’s pretty simple really. The Great Listen Guarantee is a great deal for avid readers. It’s not exactly an unlimited policy but if you don’t exploit the service, you will be able to successfully return the books you are unhappy with little hassle. Compared to other audiobook services, Audible’s return policy is quite liberal making it more appealing to audiobook subscribers. Our detailed review of Audible will help you learn more about the company and its offerings.